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| Q: |
Where are you located? |
| A: |
We live just outside of Kemptville, Ontario, about 40 kms south of Ottawa. |
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| Q: |
Is it possible to pick up the order instead of it being mailed? |
| A: |
Yes, please phone ahead to let us know when you are coming. |
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| Q: |
What are your hours of operation? |
| A: |
Monday to Friday 9am to 5pm EST |
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| Q: |
What payment methods do you accept? |
| A: |
We accept Cash, Cheque, Money Orders, Bank Drafts, VISA and Mastercard. |
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| Q: |
Can we arrange to pick up orders at the conferences? |
| A: |
Yes. Please let us know your order some time in advance, so we can ensure we have the product in stock. |
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| Q: |
How long does it take for an order to be filled? |
| A: |
If the order can be filled with current stock, the order will be shipped to you within a day or two. If stock levels are currently low, it will depend on publisher's stock availability. We will do everything we can to get it to you in a timely manner. If we see it will take more than 3 weeks or more, we will call or email you. Please ensure your telephone number and/or email address are included with your order. |
