Shipping Policy

On-line orders will calculate your shipping charges automatically and let you know what they are, before billing you.

Orders Outside of Canada

Shipping charges for on-line orders outside of Canada will be determined at the time of shipping. These particular destinations will show as a zero shipping charge on the computer, when ordering, and will be calculated and billed at time of shipping.

Mail & Telephone Orders

For orders not placed through the website, we will add the shipping charges to your bill. If you choose the mail option for ordering your supplies and you send a cheque or money order with your order, without calling first, we will contact you about any remaining balance owing as a result of the shipping – before we ship your order.

Our Commitment

We will continue to review the shipping charges we include on your bill as industry norms seem to change. As you know, industry norms fluctuate depending on fuels cost, economy performance, standard of living costs, foreign exchange etc. If it seems to you that we have charged you too much, please let us know and we will be happy to discuss it with you. If we have charged you too little, please, don’t mention it.

Please Note: All taxes are charged as applicable

 
 
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Our Shipping Methods
and Customer-Friendly Return Policy